Solutions Worked
Effective communication in a business context and developing trusting relationships with clients using the behavioral model.
Fundamentals and stages of the sales process, including argumentation and negotiation techniques with sales closing strategies.
Identifying needs and creating value with a focus on effectively managing objections and resistance. Follow-up and customer loyalty.
Approach
Practical examples reflecting the day-to-day reality of MVM.
Role-playing exercises based on practical cases discussed in class.
Games and practical activities
Impact
Increased sales effectiveness by identifying needs, presenting value, and converting opportunities into concrete results. Because the team was very heterogeneous in terms of age and experience, the program also managed to level the playing field among the participants.
Develop techniques to conduct conversations with more confidence, overcome resistance, and reach more sustainable agreements.
It promotes a more consultative and customer-oriented approach, increasing trust, loyalty, and long-term business potential.